The provisions of this article apply only to Customers who purchase items online from My Add On in their capacity as consumers.

If the right of withdrawal applies:

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period shall expire 14 calendar days after the day on which the Customer or a third party designated by the Customer, other than the carrier, takes physical possession of the last good;

To exercise the right of withdrawal, the customer must notify My Add On BVBA, Leo De Béthunelaan 44/1, 9300 Aalst,, +32479744324 of his decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post, fax or e-mail). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

If you offer consumers the option of filling in and sending information about withdrawing from the contract electronically via your website, insert the following text: 'The Customer may also fill in and send the model withdrawal form or any other clearly worded statement electronically via our website

If the Customer uses this option, we will send the Customer an acknowledgement of receipt of his withdrawal on a durable medium (e.g. by e-mail) without delay."

Note: If, as a company, you offer the customer the option of electronically filling in and sending the model withdrawal form or other unambiguous statement on your website, you must immediately communicate confirmation of receipt of withdrawal to the consumer on a durable medium.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

 The Customer must return or hand over the goods to My Add On BVBA, Leo De Béthunelaan 44/1, 9300 Aalst,, +32479744324 ; The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

If you offer the customer that you yourself will collect the goods from the Customer; you can state, "We will collect the goods."

The direct costs of returning the goods shall be borne by the customer.

If the returned product is reduced in value in any way, My Add On reserves the right to hold the Customer liable and claim compensation for any reduction in the value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items in their original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

In the case of a contract for the provision of services, insert the following text : "If the Customer has requested for the provision of services to begin during the withdrawal period, the Customer shall pay an amount proportionate to what has already been delivered at the time he has notified us that he is withdrawing from the contract, compared to the full performance of the contract."

If the Customer withdraws from the agreement, My Add On shall refund all payments received from the Customer up to that point, including standard delivery costs, to the Customer within a maximum of 14 calendar days after My Add On has been informed of the Customer's decision to withdraw from the agreement. For sales contracts, My Add On may wait to reimburse until it has received all the goods back, or until the Customer has proved that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a mode of delivery other than the cheapest standard delivery offered by My Add On will not be refunded.

My Add On shall refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not be charged for such refunds.


If the right of withdrawal does not apply, state why based on the following categories:

The Customer cannot exercise the right of withdrawal for:

the delivery of goods manufactured to the Customer's specifications, or which are clearly intended for a specific person;

the delivery of sealed goods which are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;

the supply of goods which, after delivery, are by their nature irrevocably mixed with other products;

agreements where the customer has specifically requested My Add On to visit it to carry out urgent repairs or maintenance there;

the supply of newspapers, periodicals or magazines, excluding contracts for a subscription to such publications;

the provision of accommodation other than for residential purposes, carriage of goods, car rental services, catering and services relating to leisure activities, where the contracts provide for a specific date or period of performance;

the supply of digital content not supplied on a tangible medium, if performance has begun with the customer's express prior consent and provided the customer has acknowledged that he thereby loses his right of withdrawal (e.g. music downloads, software);

betting and lottery service agreements.