This privacy policy applies from 1 January 2021 and emanates from My Add On BVBA (hereafter My Add On), with registered office at 9300 Aalst, Leo de Béthunelaan 44/1, registered in the Crossroads Bank for Enterprises under the number 0676.537.782.


My Add On makes crutches and wheelchairs more comfortable through its products.


My Add On makes special efforts to protect (personal) data. During your contact with My Add On, you may share personal information of yourself, affiliated employees or business partners with us so that we can identify you as an individual, employee of a company, ... (such as names, e-mail address, address and telephone number). These are "personal data".


By using the site, entering into a contract or communicating your personal data to us with our services or when ordering a product, you accept the uses described in this Privacy Statement.



Processing of personal data


My Add On as Controller



Personal data are always processed in compliance with the principles of privacy legislation and the General Data Protection Regulation, being the European Personal Data Protection Regulation 2016/679 of 27 April 2016. The personal data are processed in a lawful, proper and transparent manner and this for a well-defined and explicit purpose: including logistics services and customer service in this regard.


Data processing is limited to what is appropriate and the retention period of personal data is limited to as long as necessary in relation to achieving the purposes of the processing. 

Personal data are appropriately secured by appropriate technical and organisational measures; My Add On processes your personal data, inter alia, for the following purposes:


  • Customer management and customer service, possibly via platform with acceptance of terms of use;
  • Provide information about our professional and social activities, or other similar subject that may concern you;
  • To be able to contact you if necessary to perform our services;
  • For further performance of agreements;
  • Informing you of changes to our services and platforms;
  • To deliver goods and services to you and optimisation/evaluation of the latter;
  • Handling your payment;
  • To fulfil legal obligations;
  • When the legitimate interest of the company requires it, but this is always clear to the data subject;


You guarantee that the data you communicate is correct and complete.


My Add On will only disclose personal data to processors or affiliated companies if this is necessary for the performance of our agreement with you or to comply with a legal obligation or when the legitimate interest of the company requires it and this is compatible with the purpose of the processing and is done in a proportionate manner. You can request information about this from your contact person at the company. My Add On opts for partners that can guarantee the same level of security and confidentiality of your personal data.  



Other data is collected in an automated way by 'cookies' and other systems/applications that collect information. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit the website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences.


To manage cookies, similar technologies (tracking pixels, web beacons, etc.) and associated permissions, we use the 'Real Cookie Banner' permission tool. Details on exactly how 'Real Cookie Banner' works can be found at The legal basis for processing personal data in this context is provided by Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest concerns the management of the cookies and similar technologies used and the corresponding consents. The provision of personal data is neither contractually obligatory nor necessary for the formation of a contract. You are not obliged to provide personal data. If you do not provide personal data, we cannot manage your consents.


My Add On as a Processor



With regard to the processing of any personal data of the Customer, in certain cases the Customer may have the role of "Controller" and My Add On the role of "Processor", as described in the EU General Data Protection Regulation (EU 2016/679). Customer/professional partner's personal data is limited to any personal data provided in orders or personal data communicated in the context of evalutations, repairs or in the context of our services.  


My Add On shall process these personal data according to the customer's instructions and/or in accordance with the provision of the services from the agreement between My Add On and the customer, or as required by law, regulatory body or competent authority. In the latter case, My Add On shall inform the customer in advance to the extent possible, unless prohibited by the relevant law, regulatory body or competent authority.


The customer accepts that it is the primary controller of the processing of Personal Data and shall properly and correctly follow My Add On's processing. My Add On shall, taking into account the nature of the processing and the information available to it, assist the customer to the extent possible in enforcing the obligations under Articles 32 to 36 GDPR. The customer shall reimburse all such assistance services.


  • Processing security assistance (Article 32 GDPR).
  • Data breach assistance (Articles 33 and 34 GDPR) - My Add On shall inform the customer without unreasonable delay as soon as it becomes aware of a Personal Data breach.
  • Assistance on a Privacy Impact Assessment (Articles 35 and 36 GDPR) - Where a type of processing presents a high risk to the rights and freedoms of natural persons, the client shall, prior to processing, carry out an assessment of the impact of the intended processing activities on the protection of personal data in accordance with Articles 35 and 36 GDPR.


Upon the termination of this Agreement, My Add On , if requested by the Customer, will immediately return or destroy the Personal Data and/or existing copies as far as reasonably practicable. My Add On will confirm that it has done so (except where a relevant law or Authority requires My Add On to retain a copy of the Personal Data). For the avoidance of doubt, nothing in this section requires My Add On to destroy copies of data it holds on its own behalf as a Controller.


My Add On will only disclose personal data to processors or affiliated companies if this is necessary for the performance of our agreement with you or to comply with a legal obligation or when the legitimate interest of the company requires it and this is compatible with the purpose of the processing and is done in a proportionate manner. You can request information about this from your contact person at the company. My Add On opts for partners that can guarantee the same level of security and confidentiality of your personal data.  




Rights of the data subject


If you wish to consult, transfer, amend, correct, limit or delete your data, you may do so free of charge by sending an e-mail, subject to proof by means of a copy of your identity card, to the e-mail address . By this means and in the same way, you can also object to the processing of personal data or if you wish to terminate the communication. The data will be adjusted or deleted as far as possible and as technical possibilities allow. Your request will be dealt with as soon as possible. Your request will be met as much as possible, except if this proves impossible due to the company's interest or a legal obligation. If there is a data breach that threatens to violate your rights and the protection of your personal data, the supervisory authority will be notified and, in the event of a high risk to your rights and freedoms of natural persons, you will be informed as a data subject. 


Security and confidentiality


My Add On has developed security measures, adapted at technical and organisational level, to avoid the destruction, loss, falsification, modification, unauthorised access or erroneous notification to third parties of personal data collected on the website, as well as any other unauthorised processing of these data. Under no circumstances can MY ADD ON be held liable for any direct or indirect damage resulting from an erroneous or unlawful use by a third party of the personal data. All data are treated confidentially at all times.


If you have the impression that your data is not properly secured or there are indications of misuse, please contact


Regarding minors


Our website and/or service does not intend to collect data on website visitors who are under 16 unless they have parental or guardian consent.



Intellectual property rights


The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to My Add On or entitled third parties.





Information on the website


By using this website, you undertake to comply with and accept the following terms of use. My Add On owns the exclusive copyright and intellectual rights to this website, its design and all its content. Use of this website, or parts thereof, in any form whatsoever, is prohibited without the prior written consent of My Add On .


It is prohibited without prior written consent to store (other than as necessary to view the website), reproduce, modify, disclose, distribute or transmit, sell or otherwise transfer or grant any rights to third parties the information provided on and through this website.


The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice to the user.


The website may contain hyperlinks to third-party websites or pages, or refer to them indirectly. The inclusion of links to these websites or pages in no way implies an implicit approval of their content. Thus, our platform may be connected to other systems, but My Add On does not process these data. My Add On expressly declares that it has no control over the content or other characteristics of these websites and cannot under any circumstances be held liable for their content or characteristics or for any other form of damage resulting from their use.






Liability General


Da liability of My Add On is always limited to the cases where the conduct of My Add On would constitute a major fault or fraud. The total liability of My Add On shall in any case not be able to exceed the total amount of costs paid by the customer/professional as determined in the relationship with the professional party with a maximum of 150 Euro and shall be limited to direct damages.


However, My Add On cannot be held liable for direct or indirect damage resulting from the use of the information on this site. Should you find any inaccuracies in the information made available via the site, please contact the site administrator.


The content of the site (including links) may be adapted, modified or supplemented at any time without notice or notification. My Add On does not guarantee the proper functioning of the website and cannot be held liable in any way for the malfunctioning or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from the access to or use of the website.


My Add On cannot under any circumstances be held liable to anyone, directly or indirectly, specifically or otherwise, for any damage due to the use of this site or any other, especially as a result of links or hyperlinks, including, without limitation, any losses, work interruptions, damage to programmes or other data on the computer system, equipment, software or other of the user.






Liability as a processor


The general provision on liability applies to the actions of My Add On in its capacity as Processor. The liability of My Add On is always limited to these cases specifically provided for in the GDPR. My Add On shall only be liable for the damage caused by processing when the processing did not comply with the obligations of the GDPR specifically addressed to Processors or acted outside or contrary to the legitimate instructions of the Controller and can be qualified as gross negligence or fraud. My Add On's liability in all cases is always limited to direct damages.





General provisions


This privacy policy may be amended from time to time. Changes will take effect automatically after publication.


If, with regard to the processing of personal data, one of the preceding provisions is not valid, it will be replaced by a provision that approaches the underlying purpose of the proposed provision as closely as possible. 


The privacy policy at My Add On is subject to Belgian law.


The Belgian Authorities (e.g. the Data Protection Authority) and the Belgian courts, more specifically the ones territorially competent at My Add On's registered office, are, to the exclusion of all others, competent to take cognisance of disputes and complaints that might arise with regard to this website or its use or with regard to the processing of personal data.