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FAQ

add General sales conditions webshop B2C

Enterprise data
My Add On BVBA
Leo De Béthunelaan 44/1, 9300 Aalst
[email protected]
+32479/744324
BE0676.537.782

Article 1: General provisions
The e-commerce website of My Add On, a BVBA with registered office at Leo De Béthunelaan 44/1, 9300 Aalst, VAT BE0676.537.782, RPR GENT SECTION DENDERMONDE, (hereinafter referred to as 'My Add On') offers its customers the possibility to purchase the products from her online store online.
These Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer").
When placing an order through the My Add On web store, the Customer must explicitly accept these Terms and Conditions, with which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, except when these have been accepted by My Add On in writing and explicitly beforehand.
Article 2: Price
All prices are expressed in EURO, including VAT and all other duties or taxes that are required by the Client.
If delivery, reservation or administrative costs are charged, this will be mentioned separately.
The indication of price only refers to the articles as described verbatim. The accompanying photos are designed for decoration and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind My Add On. My Add On is, as far as the accuracy and completeness of the information provided, is only held to an obligation of means. My Add On is in no way liable in case of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about eg size, color, availability, delivery term or delivery method, we request the Customer to contact our customer service in advance via the contact options on our website.
The offer is valid as long as the stock lasts and can be changed or withdrawn at any time by My Add On. My Add On can not be held responsible for the unavailability of a product.
Article 4: Online purchases
Order procedure description: The customer can go to the 'Shops' tab and choose the option 'Order online'. The customer can choose the desired product, its color and the number of pieces. The customer can find more information under 'Description' and 'Extra information'. Once the customer is certain of his / her order, you can go to the shopping basket via the 'add to my shopping cart' button.
Once in the shopping basket, the customer gets the message what was just added. If the customer has a coupon code he / she can also enter it here and is automatically deducted from the total amount. The customer enters the invoicing data. The customer can also enter a different delivery address. The customer must enter the desired address in order to complete the order and delivery correctly. The transmission is done by B-post via Sendcloud. A shipment within Belgium is free for the customer. For a shipment to other countries, the customer pays a shipping cost. The customer can find these shipping costs in the overview in the shopping cart under 'Shipping'. The customer can also add a comment if desired. The customer now sees the total amount payable. This amount includes VAT. The customer then chooses the desired payment method. For this he / she has the choice between: Credit Card (MasterCard, American Express or Visa), Bancontact, iDeal or direct bank transfer. All extra costs due to the payment method are stated, unless My Add On takes the costs and the extra fee is €, 00 2. The customer must indicate the box (OPT-IN) where he / she declares to have read and agreed to the General Terms and Conditions of My Add On. The customer can read the Terms and Conditions by clicking on the link and can also download these by clicking the 'download' button. The customer can now click on the 'Place order' button. If certain fields are not filled in or incorrectly, they will receive a red error message. The customer must first resolve these error messages before clicking on 'Place order' again. The customer now receives an order confirmation by mail.
My Add On is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Once the order has been created by the customer, My Add On will be notified so that the order can be prepared for transport as quickly as possible. As soon as we are busy with the order, we can communicate this to the customer by clicking the 'processing' button in our order overview. The customer will receive an e-mail with the message that we have received the order correctly and that we are preparing the package for shipment. The customer's details are processed by Sendcloud, which creates a label with the necessary barcode to safely send the package with B-mail. As soon as the order is sent, the customer receives the notification by mail that his / her order has been sent. Delivery time depends on B-post. We work with Bpost and Bpost strives to deliver the domestic packages the next working day. However, this is not a guarantee. For the neighboring countries they apply a delivery period of 2 to 4 days. Delivery in Belgium is free. For delivery outside of Belgium an extra cost is charged to the customer. The country zone is also requested for the address details. This automatically calculates the extra shipment amount and adds it to the shopping basket. The customer has a clear overview of how the total price was obtained.
Items ordered through this webshop are delivered free of charge in Belgium by B-post.
For deliveries in the rest of the European Union, a surcharge has to be paid to the value of the standard shipping cost per weight per country determined by Sendcloud (with B-post).
Deliveries outside the European Union are not yet possible.
Any delays caused after delivery by My Add On at B-post are not the responsibility of My Add On. My Add On makes it possible to deliver the order within the specified period, but can not guarantee this as cooperation with external partners takes place.
Unless otherwise agreed or expressly stipulated otherwise, the goods will be delivered to the Client's place of residence within a maximum of 30 days after receipt of the order. However, Bpost strives to deliver domestic parcels the next business day. However, this is not a guarantee.
Any visible damage and / or qualitative deficiency of an article or other defect in the delivery must be immediately and immediately reported to My Add On by the Customer.
The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, who is not the carrier) has physically acquired the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier of the Customer has been instructed to transport the goods and this choice was not offered by My Add On.

Article 6: Reservation of ownership
The purchased items remain the exclusive property of My Add On until the time of full payment by the Customer. The Customer undertakes, if necessary, to inform third parties of the retention of title of My Add On, for example to anyone who seizes the not yet paid items.
Article 7: Right of withdrawal
The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from My Add On. The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason. The revocation period expires 14 calendar days after the day on which the Customer or a third party appointed by the Customer, who is not the carrier, physically seizes the last good.
In order to exercise the right of withdrawal, the Customer must add My Add On BVBA, Leo De Béthunelaan 44/1, 9300 Aalst, [email protected], +32479744324 through an unequivocal statement (eg in writing by mail, fax or e-mail) informing him of his decision to withdraw from the contract. The Customer can use the model withdrawal form for this purpose, but is not obliged to do so. This form can be found on the link 'right of withdrawal' at the bottom of the website. In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return the goods without delay, but in any event no later than 14 calendar days after the day on which he has notified his decision to cancel the agreement to My Add On, or hand them over to My Add On BVBA, Nelson 3 Mandelaplein 2A, 8500 Kortrijk (address office). The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods are at the expense of the Customer. The costs are estimated at a maximum of about 10 EUR for shipments from Belgium.
If the returned product is in some way reduced in value, My Add On reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods resulting from the use of the goods by the Customer. Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the Customer revokes the agreement, My Add On BVBA will refund all payments received by the Customer up to that time, including the standard delivery costs, within a maximum of 14 calendar days after My Add On BVBA has been informed of the decision of the Customer to revoke the agreement. In the case of sales agreements, My Add On BVBA can wait with the repayment until it has received all the goods back, or until the Customer has shown that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer's choice for a different method of delivery than the cheapest standard delivery offered by My Add On BVBA will not be refunded.
My Add On BVBA pays back the Customer with the same payment method with which the Customer has performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
If goods are removed from their packaging and used, for example, return is no longer possible.

Article 8: Warranty
Under the applicable legislation on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee leaves these rights unabated.
To make an appeal to the guarantee, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.
For items that were purchased online and delivered to the Customer's home, the Customer must contact the My Add On customer service and return the item to My Add On at his expense.
In determining a defect, the Customer must inform My Add On as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been determined. Afterwards, every right to repair or replacement lapses.
The (commercial and / or legal) warranty never applies to defects arising as a result of accidents, neglect, falls, use of the article in violation of the purpose for which it was designed, non-compliance with the instructions for use or instructions, modifications or changes to the item, crackdown, poor maintenance, or any other abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, shall be deemed to be no hidden defects, unless proven otherwise by the Customer.
Article 9: Customer service
The customer service of My Add On can be contacted on +32479/74 43 24, by e-mail at [email protected] or by post at the following office address: Nelson Mandelaplein 2A, 8500 Kortrijk. Any complaints can be directed to this.
Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights held by My Add On, in the event of non-payment or late payment from the date of default, the Client shall owe an interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the Customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice. Without prejudice to the foregoing, My Add On reserves the right to take back the (fully) paid items.
Article 11: Privacy
My Add On respects your personal information and processes it in accordance with the applicable Belgian and European legislation. The personal data provided by you (in particular your name, address, e-mail address, etc.) will only be used for the following purposes: the execution of the concluded agreement, the processing of the order.
You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written notification of your personal data free of charge via a written, dated and signed request to My Add On, Leo De Béthunelaan 44/1, 9300 Aalst, [email protected] If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.
In case you have given permission for the use of your personal data for direct marketing, you can always oppose this free of charge. You can always contact My Add On, Nelson Mandelaplein 2A, 8500 Kortrijk (office address), [email protected]
We treat your information as confidential information and will not pass on, rent or sell it to third parties. My Add On keeps online (anonymous) visitor statistics in order to see which pages of the website are visited to which extent. If you have any questions about this privacy statement, please contact us at [email protected]
Article 12: Use of cookies
During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies can not be used to identify people, a cookie can only identify a machine.
'First party cookies' are used by the visited site itself and aim to make the site function optimally. Third party cookies are also used. 'Third Party cookies' are cookies that do not originate from the website itself, but from third parties, eg cookies from Facebook or Google Analytics. For such cookies the visitor to the site must first give permission - this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not prevent further surfing on the website.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements can not appear correctly, or that you will not be able to use certain applications.
By using our website, you agree to our use of cookies.
Article 13: Adverse validity - non-renunciation
If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Any failure by My Add On at any time to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be seen as a waiver of such provision and shall never affect the validity of these Terms. affect.
Article 14: Change of conditions
These Terms and Conditions are supplemented by other conditions that are explicitly referred to, and the general terms and conditions of My Add On. In case of contradiction, these Terms and Conditions prevail. .
Article 15: Proof
The Customer accepts that electronic communications and backups can serve as proof.
Article 16: Applicable law - Competent court
Belgian law applies, with the exception of the provisions of private international law on applicable law and with the exception of the Vienna Convention on international purchase agreements concerning movable property. Unless the Customer is a consumer, only the courts of the district GENT AFDELING DENDERMONDE are competent in any disputes.

add Order

How much does the MySleeve cost?
A set of MySleeves costs € 35.00 (incl. VAT) *
(* Shipment costs may be charged for consignments abroad and shipments to Belgium are free).

In what colors is the MySleeve available?
The MySleeve is available in Cheerful Yellow, Daring Pink, Subtle Black and Hip Turquoise.

Can I change my order?
Do you want a different color or number? Please contact us as soon as possible, by telephone or by mail. If your package is still with us, we can still make the change. Once at the transport company, you can no longer change your order.

Can I cancel my order?
If you have chosen a transfer and have not yet paid, this is not a problem. If your order has already been paid, please contact us as soon as possible, by telephone or by mail.

What can I do if I accidentally ordered a product multiple times?
Please contact us as soon as possible, by telephone or by mail on our website.

Are all prices inclusive or exclusive of VAT?
All prices on our website include VAT.

Can I find everything in the webshop or are there more products available?
For the moment we only sell the MySleeve. Soon there will also be products for wheelchairs and rollators. These products can then be found via the "Products" page on our website.

In which physical stores can I buy the products?
You can find all our physical stores on the "Shops" page. At the top you can order via our webshop, and below you can find the shops in your neighbourhood by entering your city.

add Returns and service

What should I do if my product is damaged?
If your product is damaged, you can send an email to [email protected] and we will find an appropriate solution. If you attach a photo of your damaged product, we can help you even faster.

Can I return my order?
Products that are eligible to be returned:
We offer 14 days return on all products. This means that you can change your mind within 14 calendar days after receiving your purchase.
We only accept returns of purchased goods that are unused and have no wear. How to take into account that the customer is responsible for the cost of returning. Returned items remain the responsibility of the customer until receipt by My Add On. We will transfer the full amount of the product (s) within 14 working days of receipt.
If you wish to return a product, you can contact us at [email protected] with the revocation form. Returns without prior communication are not accepted.

How can I unsubscribe from the newsletter?
At the bottom of each newsletter is a link with which you can unsubscribe. If this does not work, please send an e-mail to [email protected]

What happens to my personal details?
Your data will be used for the execution of the concluded agreement and / or the processing of the order. Your data will not be passed on / resold to other organizations.

add Payment

What payment options are there?
You can choose for bank transfer, credit card (Mastercard, American Express, Visa), bancontact, iDeal.
Please note: when you choose the transfer, your product will not be shipped until we receive your payment.

How much shipping costs do I pay?
Shipping is free for deliveries in Belgium.
The prices are stated for deliveries in Europe.

add Shipping and delivery

What is the delivery time?
We work with Bpost and Bpost strives to deliver domestic parcels the next business day. However, this is not a guarantee. For the neighbouring countries they apply a delivery period of 2 to 4 days.

How much shipping costs do I pay?
Shipping is free for deliveries in Belgium.
For deliveries in Europe, the prices are mentioned in the shopping basket, after filling in your address (and thus country zone).

How do I know if my order has been shipped?
You will receive a confirmation e-mail at the e-mail address you entered. Received nothing? Be sure to check your spam folder.

Can I track my order?
Yes, you will receive a track & trace link once your package is ready for transport.
What should I do if my order does not arrive?
It is possible that there is a slight delay on the delivery period so do not worry too soon. If it really takes a long time before it arrives, you can always send an email to [email protected] so that we can review this for you.

I entered a wrong address for the delivery.
Please contact us as soon as possible, by telephone or via the chat on our website.

Are products delivered outside of Europe?
Not for now.

add Producten

What products do you have for crutches?
Currently only the MySleeve and working on some other add-ons!
What products do you have for wheelchairs?
Currently working hard on wheelchair add-ons!
What products do you have for rollators?
Currently also working hard on a rollator add-on!
Does the MySleeve fit every type of crutch?
The MySleeve fits on almost all standard models of crutches (shown on extensive tests). However, we can only guarantee a suitable operation on 3 specific crutch types on which the inspection tests were carried out: Invacare Advantik * P2804, Herdegen Evolution, Thuasne Homecare Elbow Crutch Comfort.

How can I mount the MySleeve?
The instructions for mounting the MySleeve can be found in the manual or in the editing video. You can find this video via the link below:
www.myaddon.be/nl/MySleeve/montage.
For assistance with mounting the MySleeve you can also go to your point of sale.

Who can help me to mount the MySleeve?
For mounting the MySleeve you can go to a point of sale in your neighbourhood.

How can I disassemble the MySleeve?
The instructions for disassembling the MySleeve can be found in the dismantling video. You can find this video via the link below:
www.vimeo.com/myaddon. : you just simply unroll it.

My MySleeve is teared.
No problem, if you do not open the crack yourself, it will not tear further. You can use them as long as the MySleeve does not start to slide or tear further. If that is the case, we recommend replacing the MySleeves with a new pair.

My MySleeves are full of dust
No problem, blow on it short and powerful and the dust is gone!

How do I clean the MySleeve?
The sleeve is completely washable, both with hand soap and with water, but also in the dishwasher (take the magnet out before putting it in the dishwasher!). The material is very easy to maintain!

Why is the MySleeve not suitable for people with a pacemaker?
Magnets can affect the operation of a pacemaker in very rare cases. Therefore, do not use MySleeves in the neighbourhood of persons with pacemakers.

add Report frustrations or solutions

I want to report ideas or frustrations from my daily life in a wheelchair/with crutches/ rollator or other aid.
Super! Thank you for your contribution! You can report this via the button "Report your idea/cause" on www.myaddon.be/contact. You can do the explanation on the basis of a context sketch and photos.

I want to give suggestions for improving an existing product
Great, we are open to be able to improve our products in the future! Thank you for helping us! You were sending the feedback to [email protected] We follow it from there on.

I want to test products before they are on the market.
Excellent, we welcome new test persons, whether for crutches, wheelchairs, rollators, walking sticks or a combination of them! You can submit your details via the button "Become a test person" on www.myaddon.be/contact. As soon as we need test subjects to test our latest products, we will contact you!